Privacy policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from heysnus.com (the "Site").

Personal Information We Collect

As you visit the Site, we automatically gather certain details about your device. This includes your web browser, IP address, time zone, and some cookies installed on your device. Furthermore, as you navigate the Site, we collect information about the web pages or products you view, the websites or search terms that led you to the Site, and how you interact with the Site. We refer to this automatically-collected data as "Device Information."

We gather Device Information through:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier. For more about cookies and disabling them, visit http://www.allaboutcookies.org.
  • Log files: These track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information on how you browse the Site.

Additionally, when you make a purchase or attempt to through the Site, we collect certain information from you. This includes your name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number, which we refer to as "Order Information."

In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information collected primarily to fulfill orders placed through the Site (this includes processing your payment info, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Align with your preferences to provide information or advertising related to our products or services.

Device Information is used to screen for potential risk and fraud (especially via IP address) and to generally improve and optimize our Site (e.g., by generating analytics on how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to assist in using your Personal Information, as described above. For instance, we use Shopify to power our online store—you can read how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also utilize Google Analytics to understand how our customers use the Site—you can read more on how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We might also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertisements or marketing communications we think you might find interesting. Learn more about how targeted advertising works by visiting the Network Advertising Initiative's ("NAI") educational page.

You can opt-out of targeted advertising with these links:

Alternatively, opt-out by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Our Site does not alter its data collection and use practices upon detecting a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have rights to access personal information we hold about you and request correction, update, or deletion of your personal information. To exercise these rights, please contact us at hey@heysnus.com.

Note, we process information to fulfill contracts we might have with you (e.g., if you make an order through the Site), or to pursue our legitimate business interests listed above. Your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention & Ownership

When you place an order through the Site, we maintain your Order Information in our records unless and until you ask us to delete this information. The owner and administrator of all customer and website visitors data is:
SCORP INTERNATIONAL - FZCO
IFZA Business Park, DDP, Premises Number 6939
Dubai, United Arab Emirates

Changes

We may update this privacy policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under 18. We enforce a strict age verification process where customers must be physically present with identification to receive their first order. If our delivery partner determines the recipient is underage, the package cannot be legally delivered and will be returned to Heysnus. In such cases, a charge of €25 will be applied to cover additional shipping costs.

Contact Us

For more about our privacy practices, questions, or complaints, please contact us by email at hey@heysnus.com.